Soft skills training courses

Below is a selection of the soft skills courses that we offer, please note that these are guides only and that duration and content can be tailored ‘up or down’ depending on the existing skill levels of your delegates.

Appraisal Interviewing	Minute Taking	Team Working
Assertiveness	Negotiation Skills	Telephone Sales & Customer Service
Conflict Management	Presentations	Telephone Skills
Customer Care	Recruitment & Selection	Time Management
Document Writing	Report Writing	Train the Trainer
Effective Communications	Stress Awareness	Writing Skills
Management Skills	Supervision Skills	1 day intro to Management

Our soft skills courses are typically delivered over one or two days, but factors such as number of delegates, format, depth and complexity of content will affect the duration of each individual session. Our experienced learning team will work with you to clarify your objectives and requirements and tailor a course which meets your needs. Tailored courses can be delivered at our offices here in Dorking, or at your own premises.

To discuss your soft skills training requirements, please contact your account manager or call Jane Rasmusson on 01306 873906.